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Author: Klefsjö Bengt Wiklund Håkan Edgeman Rick L
Publisher: Emerald Group Publishing Ltd
ISSN: 1368-3047
Source: Measuring Business Excellence, Vol.5, Iss.1, 2001-03, pp. : 31-35
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International Journal of Six Sigma and Competitive Advantage, Vol. 1, Iss. 2, 2005-03 ,pp. :