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Author: Barraud-Didier Valérie Guerrero Sylvie
Publisher: Emerald Group Publishing Ltd
ISSN: 1368-3047
Source: Measuring Business Excellence, Vol.6, Iss.2, 2002-06, pp. : 42-48
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By Miguel Paulo Augusto Cauchick Campos Lucila Maria De Souza
International Journal of Business Excellence, Vol. 6, Iss. 4, 2013-06 ,pp. :