An investigation on PMS attributes in service organisations in Malaysia

Author: Amir Amizawati Mohd   Ahmad Nik Nazli Nik   Mohamad Muslim Har Sani  

Publisher: Emerald Group Publishing Ltd

ISSN: 1741-0401

Source: International Journal of Productivity and Performance Management, Vol.59, Iss.8, 2010-11, pp. : 734-756

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Abstract