Importance-performance analysis revisited: the role of the factor structure of customer satisfaction

Author: Matzler Kurt  

Publisher: Routledge Ltd

ISSN: 0264-2069

Source: The Service Industries Journal, Vol.23, Iss.2, 2003-03, pp. : 112-129

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract