Making customer relationship management work: evidence from the banking industry in Taiwan

By Lin Nan-Hong  

The Service Industries Journal, Vol. 29, Iss. 9, 2009-01 ,pp. : 1183-1197

Routledge Ltd

Access to resources Recommend Favorite

Service capabilities and customer relationship management: an investigation of the banks in Taiwan

By Yang Yi-Feng  

The Service Industries Journal, Vol. 32, Iss. 6, 2012-05 ,pp. : 937-960

Routledge Ltd

Access to resources Recommend Favorite

The new customer relationship management tool - product elimination?

By Harness David  

The Service Industries Journal, Vol. 24, Iss. 2, 2004-03 ,pp. : 67-80

Routledge Ltd

Access to resources Recommend Favorite

Aligning Sales Management and Relationship Marketing in the Services Sector

By Tzokas N.   Saren M.   Kyziridis P.  

The Service Industries Journal, Vol. 21, Iss. 1, 2001-01 ,pp. : 195-210

Routledge Ltd

Access to resources Recommend Favorite

Customer relationship management in competitive environments: The positive implications of a short-term focus

By Villanueva Julian  

Quantitative Marketing and Economics, Vol. 5, Iss. 2, 2007-06 ,pp. : 99-129

Springer Publishing Company

Access to resources Recommend Favorite