Customer referral management: the implications of social networks

ISSN： 0264-2069

Source： The Service Industries Journal, Vol.28, Iss.5, 2008-06, pp. : 669-683

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Who Gets the Job Referral? Evidence from a Social Networks Experiment

By Beaman Lori Magruder Jeremy

The American Economic Review, Vol. 102, Iss. 7, 2012-12 ,pp. : 3574-3593

American Economic Association

Access to resources Recommend Favorite

Customer relationship management in competitive environments: The positive implications of a short-term focus

By Villanueva Julian

Quantitative Marketing and Economics, Vol. 5, Iss. 2, 2007-06 ,pp. : 99-129

Springer Publishing Company

Access to resources Recommend Favorite

Customer Knowledge Management Performance Index

KNOWLEDGE AND PROCESS MANAGEMENT: THE JOURNAL OF CORPORATE TRANSFORMATION, Vol. 22, Iss. 2, 2015-04 ,pp. : 68-77

John Wiley & Sons Inc

Access to resources Recommend Favorite

An integrated model of customer social exchange relationship: the moderating role of customer experience

By Yi Youjae Gong Taeshik

The Service Industries Journal, Vol. 29, Iss. 11, 2009-01 ,pp. : 1513-1528

Routledge Ltd

Access to resources Recommend Favorite

State Building or Crisis Management? A critical analysis of the social and political implications of the Regional Assistance Mission to Solomon Islands

By Hameiri Shahar

Third World Quarterly, Vol. 30, Iss. 1, 2009-02 ,pp. : 35-52

Routledge Ltd

Access to resources Recommend Favorite