Perceived power imbalance and customer dissatisfaction

Author: Lee Jungki  

Publisher: Routledge Ltd

ISSN: 0264-2069

Source: The Service Industries Journal, Vol.30, Iss.7, 2010-07, pp. : 1113-1137

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract