Rationality, participation and results: the case of the European excellence model in a Spanish services context

Author: Teresa Canet-Giner M.   Balbastre-Benavent Francisco  

Publisher: Routledge Ltd

ISSN: 0264-2069

Source: The Service Industries Journal, Vol.31, Iss.12, 2011-09, pp. : 1995-2017

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Abstract