Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector: an empirical study

Author: Anosike Uchenna Paschal   Eid Riyad  

Publisher: Routledge Ltd

ISSN: 0264-2069

Source: The Service Industries Journal, Vol.31, Iss.14, 2011-11, pp. : 2487-2505

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Abstract