Productivity in hotels: a stepwise data envelopment analysis of hotels' rooms division processes

By Sigala Marianna   Jones Peter   Lockwood Andrew   Airey David  

The Service Industries Journal, Vol. 25, Iss. 1, 2005-01 ,pp. : 61-81

Routledge Ltd

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Evaluating the optimal occupancy rate, operational efficiency, and profitability efficiency of Taiwan's international tourist hotels

By Chiu Yung-Ho  

The Service Industries Journal, Vol. 31, Iss. 13, 2011-10 ,pp. : 2145-2162

Routledge Ltd

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The true managerial efficiency of international tourist hotels in Taiwan: three-stage data envelopment analysis

By Shyu Jonchi  

The Service Industries Journal, Vol. 32, Iss. 12, 2012-09 ,pp. : 1991-2004

Routledge Ltd

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Self-Service Technology and the Service Encounter

By Beatson Amanda  

The Service Industries Journal, Vol. 27, Iss. 1, 2007-01 ,pp. : 75-89

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Perception Gaps in Customer Expectations: Managers Versus Service Providers and Customers

By Luk S.T.K.   Layton R.  

The Service Industries Journal, Vol. 22, Iss. 2, 2002-04 ,pp. : 109-128

Routledge Ltd

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