Hospital service quality and its effects on patient satisfaction and behavioural intention

Author： Amin Muslim   Nasharuddin Siti Zahora  

Publisher： Emerald Group Publishing Ltd

ISSN： 1477-7274

Source： Clinical Governance: An International Journal, Vol.18, Iss.3, 2013-07, pp. : 238-254

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

College clinic service quality and patient satisfaction

By Deshwal Pankaj   Ranjan Vini   Mittal Geetika  

International Journal of Health Care Quality Assurance, Vol. 27, Iss. 6, 2014-07 ,pp. : 519-530

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality in hospital care: the development of an in-patient questionnaire

By Tomes Anne E   Ng Stephen Chee Peng  

International Journal of Health Care Quality Assurance, Vol. 8, Iss. 3, 1995-03 ,pp. : 25-33

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality: a satisfaction survey of the elderly

By McCartan-Quinn Danielle   McAleer Eddie   Naqvi Inam  

International Journal of Health Care Quality Assurance, Vol. 9, Iss. 3, 1996-03 ,pp. : 4-10

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Patient perceptions of service quality

By Carman James M  

Journal of Management in Medicine, Vol. 14, Iss. 5-6, 2000-05 ,pp. : 339-356

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Hospital service quality: a managerial challenge

By Rose Raduan Che   Uli Jegak   Abdul Mohani   Ng Kim Looi  

International Journal of Health Care Quality Assurance, Vol. 17, Iss. 3, 2004-03 ,pp. : 146-159

Emerald Group Publishing Ltd

Access to resources Recommend Favorite