Service process design and/or redesign by fusing the powers of Design for Six Sigma and Lean

Author: Chang Che-Ming   Su Chao-Ton  

Publisher: Inderscience Publishers

ISSN: 1479-2494

Source: International Journal of Six Sigma and Competitive Advantage, Vol.3, Iss.2, 2007-09, pp. : 171-191

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Abstract