Author： Wolek Francis W. Klingler James W.
Publisher： Inderscience Publishers
ISSN： 1560-4624
Source： International Journal of Continuing Engineering Education and Life-Long Learnin, Vol.9, Iss.1, 2009-12, pp. : 10-19
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Abstract
Technical know-how is a critical part of the competence of technology-based companies. However, management policies on know-how are difficult to formulate when its definition is limited to a vague accretion of tacit knowledge. Equally dangerous is basing policy on a belief that know-how is the same as trade secrets. We found a more useful understanding of know-how development in the ages-old institution of apprenticeship. The focus of that definition is on skilful work processes that novices can observe and practice. Management policies grounded on this process perspective concern: strategic definition of needed skills, selection of work processes to build those skills, and exchanges of know-how in collaborative R&D.
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