Author: Heidkamp Bettina Pohl Alexandra Schiek Ulrich Klinkenberg Frank Hynynen Juha Sieber Andreas Christ Peter Owens Thomas Cosmas John Itagaki Takebumi Sun Frank
Publisher: Inderscience Publishers
ISSN: 1740-8849
Source: International Journal of Services and Standards, Vol.1, Iss.2, 2004-11, pp. : 228-242
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