Customer responses to emotional labour in discrete and relational service exchange

By Grayson Kent  

International Journal of Service Industry Management, Vol. 9, Iss. 2, 1998-02 ,pp. : 126-154

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Emotional labour, care work and HRM between wishful theory and obstinate reality

By Prins Peggy De  

International Journal of Work Organisation and Emotion, Vol. 2, Iss. 2, 2008-02 ,pp. : 186-201

Inderscience Publishers

Access to resources Recommend Favorite

Behind closed doors the role of gossip in the emotional labour of nursing work

By Waddington Kathryn  

International Journal of Work Organisation and Emotion, Vol. 1, Iss. 1, 2005-07 ,pp. : 35-47

Inderscience Publishers

Access to resources Recommend Favorite

Affective landscapes in academia: emotional labour, vulnerability, and uncertainty in late-modern academic work

By Nöbauer Herta  

International Journal of Work Organisation and Emotion, Vol. 5, Iss. 2, 2012-10 ,pp. : 132-144

Inderscience Publishers

Access to resources Recommend Favorite

Emotional labour in organizations

By Mann Sandi  

Leadership and Organization Development Journal, Vol. 18, Iss. 1, 1997-01 ,pp. : 4-12

Emerald Group Publishing Ltd

Access to resources Recommend Favorite