E-service: enhancing internal customer service through e-procurement

By Croom Simon   Johnston Robert  

International Journal of Service Industry Management, Vol. 14, Iss. 5, 2003-05 ,pp. : 539-555

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The impact of user-perceived e-procurement quality on system and contract compliance

By Brandon-Jones Alistair   Carey Sinéad  

International Journal of Operations & Production Management, Vol. 31, Iss. 3, 2011-02 ,pp. : 274-296

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust

By Dahiyat Samer E.   Akroush Mamoun N.   Abu-Lail Bayan N.  

International Journal of Services and Operations Management, Vol. 9, Iss. 4, 2011-07 ,pp. : 453-490

Inderscience Publishers

Access to resources Recommend Favorite

Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA

By Shahin Arash   Shirouyehzad Hadi   Shahin Arash   Shahin Arash  

International Journal of Quality & Reliability Management, Vol. 33, Iss. 2, 2016-02 ,pp. : 160-177

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An internal customer service quality data envelopment analysis model for bank branches

By Soteriou Andreas C.   Stavrinides Yiannos  

International Journal of Operations & Production Management, Vol. 17, Iss. 8, 1997-08 ,pp. : 780-789

Emerald Group Publishing Ltd

Access to resources Recommend Favorite