Modelling improved customer responses in web-enabled support networks

Author： Shankar K.R. Ravi   Vijayaraghavan P.   Narendran T.T.  

Publisher： Inderscience Publishers

ISSN： 1741-9174

Source： International Journal of Agile Systems and Management, Vol.1, Iss.2, 2006-09, pp. : 166-193

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