Author： Fisher Warren W. Barman Samir Killingsworth Pascal L.
Publisher： Inderscience Publishers
ISSN： 1744-2303
Source： International Journal of Information and Operations Management Education, Vol.4, Iss.1, 2011-01, pp. : 45-59
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Abstract
Value stream mapping (VSM) is a popular tool to identify opportunities for improving process efficiency. Originally designed to streamline manufacturing processes, VSM can also be applied to service processes. In this research, VSM is applied to academic advising of undergraduate students in a large department of a major university. Improvements to the advising processes are suggested following a VSM analysis of the current procedures.
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