Author: Lima Rui M. Silva o Mello Da Hattum-Janssen Natascha Van Simã Simone Borges Monteiro o Fé o Carlos Souza lix De
Publisher: Inderscience Publishers
ISSN: 1744-2370
Source: International Journal of Services and Operations Management, Vol.11, Iss.3, 2012-02, pp. : 292-313
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Abstract