Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis

Author: Shirouyehzad Hadi   Lotfi F. Hosseinzadeh   Shahin Arash   Aryanezhad Mir. B.   Dabestani Reza  

Publisher: Inderscience Publishers

ISSN: 1744-2370

Source: International Journal of Services and Operations Management, Vol.12, Iss.4, 2012-07, pp. : 447-467

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