Do individual characteristics matter? The quality of work during the implementation of a workflow management system in a Dutch social insurance company

Author： Waal Benny M.E. De   Breman Paul   Batenburg Ronald  

Publisher： Inderscience Publishers

ISSN： 1746-0972

Source： International Journal of Business Information Systems, Vol.11, Iss.1, 2012-08, pp. : 1-21

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