Managing sales return in dual sales channel: its product substitution and return channel analysis

Author: Santosa Erwin Widodo; Katsuhiko Takahashi; Katsumi Morikawa; I. Nyoman Pujawan; Budi  

Publisher: Inderscience Publishers

ISSN: 1748-5037

Source: International Journal of Industrial and Systems Engineering, Vol.9, Iss.2, 2011-10, pp. : 121-149

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Abstract