Modelling heterogeneity in perceptions of stress in Indian call centres: a latent class analysis

Author： Nandialath Anup M.   Das Diya   Mohan Ramesh  

Publisher： Inderscience Publishers

ISSN： 1751-0252

Source： International Journal of Business Innovation and Research, Vol.6, Iss.5, 2012-08, pp. : 481-498

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