Managing electronic channels: the KLM cargo cyberpets case

Author: Christiaanse Ellen   Zimmerman Robert-Jan  

Publisher: Palgrave Macmillan Ltd

E-ISSN: 0268-3962|14|2|123-135

ISSN: 1466-4437

Source: Journal of Information Technology, Vol.14, Iss.2, 1999-06, pp. : 123-135

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