Achieving customer service efficiency through web-based help desk system

Author： Chen R.-S.   Chen C.C.   Chang S.-W.  

Publisher： Inderscience Publishers

ISSN： 0952-8091

Source： International Journal of Computer Applications in Technology, Vol.17, Iss.2, 2003-07, pp. : 121-128

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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