An examination of the relationship between service quality perceptions and customer loyalty in public versus private Greek banks

Author： Koutouvalas Dimitrios K.   Siomkos George J.  

Publisher： Inderscience Publishers

ISSN： 1460-6712

Source： International Journal of Financial Services Management, Vol.1, Iss.2-3, 2006-05, pp. : 190-204

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The impact of service delivery quality on customer satisfaction in Indian banks

By Singh Shamsher  

International Journal of Financial Services Management, Vol. 6, Iss. 1, 2013-03 ,pp. : 60-78

Inderscience Publishers

Access to resources Recommend Favorite

The service quality of e-banks: an exploratory study

By Gerrard Philip   Cunningham J. Barton  

International Journal of Financial Services Management, Vol. 1, Iss. 1, 2005-10 ,pp. : 102-117

Inderscience Publishers

Access to resources Recommend Favorite

Relationship marketing and customer orientation of sales people: learning from banks

By Abeysekera Nalin  

International Journal of Financial Services Management, Vol. 6, Iss. 1, 2013-03 ,pp. : 79-91

Inderscience Publishers

Access to resources Recommend Favorite

Assessing the impact of non-banks on the payments business: The challenge to safety, efficiency, customer loyalty and payment revenue streams

By Le Sar Brian  

Journal of Payments Strategy & Systems, Vol. 1, Iss. 4, 2007-07 ,pp. : 290-303

Henry Stewart Publications

Access to resources Recommend Favorite

Measuring the relationship between supervisory authorities and banks: An assessment of the German banking sector

By Paul Stephan   Stein Stefan   Uhde André  

Journal of Risk Management in Financial Institutions, Vol. 2, Iss. 1, 2008-10 ,pp. : 69-87

Henry Stewart Publications

Access to resources Recommend Favorite