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Emerald Group Publishing Ltd

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An analysis of web service SLA management infrastructures based on the C-MAPE model

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International Journal of Business Process Integration and Management, Vol. 4, Iss. 3, 2010-01 ,pp. : 209-218

Inderscience Publishers

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Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services

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Single server unreliable queueing model with removable service station

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An analytic model for selection of and allocation among third party logistics service providers

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International Journal of Enterprise Network Management, Vol. 3, Iss. 3, 2010-04 ,pp. : 268-288

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