E-service delivery and new governance capacities: 'Service Canada' as a case study

ISSN： 1460-6720

Source： International Journal of Services Technology and Management, Vol.7, Iss.3, 2006-06, pp. : 253-271

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Customer adoption of e-service: an experimental study

By Ruyter Ko de Wetzels Martin Kleijnen Mirella

International Journal of Service Industry Management, Vol. 12, Iss. 2, 2001-05 ,pp. : 184-207

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

E-governance for improved public sector service delivery in India, Ethiopia and Fiji

By Singh Gurmeet Pathak R.D. Naz Rafia Belwal Rakesh

International Journal of Public Sector Management, Vol. 23, Iss. 3, 2010-04 ,pp. : 254-275

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Moderated group chat: an empirical assessment of a new e-service encounter

By van Dolen Willemijn M Ruyter Ko de

International Journal of Service Industry Management, Vol. 13, Iss. 5, 2002-10 ,pp. : 496-511

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

E-service flexibility: meeting new customer demands online

By Jin Yan Oriaku Ngozi

Management Research Review, Vol. 36, Iss. 11, 2013-09 ,pp. : 1123-1136

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Optimisation of the determinants of e-service operations

By Ghosh Sid Surjadjaja Heston Antony Jiju

Business Process Management Journal, Vol. 10, Iss. 6, 2004-12 ,pp. : 616-635

Emerald Group Publishing Ltd

Access to resources Recommend Favorite