Global integrated service management: a study of the GISM implementation in a multinational and its subsidiaries in the information technology business

Author: Scumparim Daniel   Neto Mario Sacomano   Giuliani Antonio Carlos  

Publisher: Inderscience Publishers

ISSN: 1468-4330

Source: International Journal of Management and Enterprise Development, Vol.7, Iss.4, 2009-06, pp. : 409-428

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract