Author: Ruhi Umar Takala Paul Detlor Brian Hupfer Maureen
Publisher: Inderscience Publishers
ISSN: 1470-6067
Source: International Journal of Electronic Business, Vol.5, Iss.6, 2007-12, pp. : 604-622
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Abstract
As governments implement new digital environments as a means of delivering better information services and resources, building rich digital spaces that encourage citizen uptake is becoming an increasing challenge. This paper addresses this issue and examines the City of Hamilton's municipal portal, called myhamilton. To understand what governments need to do to secure successful implementation of comprehensive digital spaces that are relevant to citizens, myhamilton is used to showcase practical guidelines from key managers involved in the portal project. These guidelines are discussed within the backdrop of best practices from the Community Informatics (CI) literature.
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