Studies on customer services optimisation by using the SCIM – an application of the agent base modelling (ABM) technology to service science

Author： Kamoshida Akira Terano Takao Jiang Bin Elias Hasnat Kikuchi Takashi

Publisher： Inderscience Publishers

ISSN： 1476-1289

Source： International Journal of Web Engineering and Technology, Vol.5, Iss.3, 2010-01, pp. : 343-355

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