Performance modelling of service businesses

Author： Jones Barbara   Leung Ying Tat   Muthulingam Suresh   Noronha Sunil   Sanz Jorge  

Publisher： Inderscience Publishers

ISSN： 1741-539X

Source： International Journal of Services Operations and Informatics, Vol.4, Iss.1, 2008-12, pp. : 76-96

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