Author: Appelbaum Steven H. Nadeau David Cyr Michael
Publisher: Emerald Group Publishing Ltd
ISSN: 0019-7858
Source: Industrial and Commercial Training, Vol.41, Iss.1, 2009-01, pp. : 9-14
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Service quality evaluation by service quality performance matrix
By Hung Y.H. Huang M.L. Chen K.S.
Total Quality Management, Vol. 14, Iss. 1, 2003-01 ,pp. :