Maximizing shareholder value: the risks to employees, customers and the community

By Cassidy Denis  

Corporate Governance: The Int J of Effective Board Performance, Vol. 3, Iss. 2, 2003-05 ,pp. : 32-37

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Management perception of the link between product quality and customers' view of product quality

By Waller Matthew A   Ahire Sanjay  

International Journal of Operations & Production Management, Vol. 16, Iss. 9, 1996-09 ,pp. : 23-33

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Perceived service quality: Analyzing relationships among employees, customers, and financial performance

By Yoo Dong Kyoon   Park Jeong Ah  

International Journal of Quality & Reliability Management, Vol. 24, Iss. 9, 2007-10 ,pp. : 908-926

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The contingency value of knowledge in new product creativity

By Yang Jie  

International Journal of Technology Management, Vol. 40, Iss. 1-2, 2007-05 ,pp. : 101-113

Inderscience Publishers

Access to resources Recommend Favorite

Service quality in a public agency: same expectations but different perceptions by employees, managers, and customers

By Gowan M.   Seymour  

Journal of Quality Management, Vol. 6, Iss. 2, 2001-03 ,pp. : 275-291

Elsevier

Access to resources Recommend Favorite