Expatriate development: the use of 360-degree feedback

Author: Luthans Kyle W   Farner Steve  

Publisher: Emerald Group Publishing Ltd

ISSN: 0262-1711

Source: The Journal of Management Development, Vol.21, Iss.10, 2002-11, pp. : 780-793

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Abstract

This article first reviews the status of expatriate training and the need to evaluate the transfer of this training to expatriate managers on-the-job in a foreign culture. A multisource or 360-degree feedback system is proposed as both a way to evaluate expatriate cultural training at the behavioral and performance levels, as well as a way to develop expatriates to make them more effective once in the local culture. A proposed expatriate management effectiveness questionnaire (EMEQ) is described in terms of its theoretical foundation and specific scales, and how it could be used in a multisource feedback program for the effective development of expatriate managers.