Assessment of communication skills in manager selection: some evidence from Australia

Author： Bambacas Mary Patrickson Margaret

ISSN： 0262-1711

Source： The Journal of Management Development, Vol.28, Iss.2, 2009-02, pp. : 109-120

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Abstract

Purpose - The purpose of this paper is to ascertain to what extent organisations specifically use communication skills as a key criterion in their selection and subsequent development of managerial staff. Design/methodology/approach - The paper presents empirical findings from semi-structured qualitative interviews conducted with senior HR managers in large to medium sized organisations in Southern Australia. Findings - This study suggests that HR practitioners regard communication skills as subsumed under a generic idea of leadership. There were no specific programs reported that explicitly targeted communication skills. Practical implications - The findings contribute to knowledge concerning the nature of communication skills for managerial staff such as, interpersonal, verbal, written and listening skills. Further, time needs to be allocated to the audit of training in the development of communication skills so that HR professionals are clear on the action that needs to be taken. Originality/value - The paper will be of value to researchers, HR practitioners and consultants in the management development field. The paper's main finding is that despite repeated claims that communication skills are important for successful managerial performance, HR managers only assess these informally during managerial selection and rarely target these skills in training staff for managerial positions. It is recommended that HR staff need to review these practices towards a more targeted communication skills appraisal that would measure the extent to which these skills are already apparent at selection and develop further following additional training.