Rethinking social capital theory: a knowledge management perspective

By McElroy Mark W.   Jorna René J.   Engelen Jo van  

Journal of Knowledge Management, Vol. 10, Iss. 5, 2006-09 ,pp. : 124-136

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer relationship leadership: a leadership and motivation model for the twenty-first century business

By Galbreath Jeremy   Rogers Tom  

The TQM Magazine, Vol. 11, Iss. 3, 1999-03 ,pp. : 161-171

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

From social media to social customer relationship management

By Baird Carolyn Heller   Parasnis Gautam  

Strategy and Leadership, Vol. 39, Iss. 5, 2011-09 ,pp. : 30-37

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer-centric corporate social responsibility: A framework for Islamic banks on ethical efficiency

By Rashid Mamunur   Abdeljawad Islam   Ngalim Siti Manisah   Hassan M. Kabir  

Management Research Review, Vol. 36, Iss. 4, 2013-03 ,pp. : 359-378

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Exploring the links between ethical leadership, customer orientation and employee outcomes in the context of retailing

By Lindblom Arto   Kajalo Sami   Mitronen Lasse  

Management Decision, Vol. 53, Iss. 7, 2015-08 ,pp. : 1642-1658

Emerald Group Publishing Ltd

Access to resources Recommend Favorite