Author： Tieperman John Inman R Anthony Pick Roger A
Publisher： Emerald Group Publishing Ltd
ISSN： 0263-5577
Source： Industrial Management & Data Systems, Vol.94, Iss.1, 1994-01, pp. : 9-12
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
The highly competitive service sector of the economy is important and growing. Expert systems can provide a competitive edge for companies in the service sector. Reasoning from examples in health care, education, financial services, transport and marketing, argues that expert systems can preserve and distribute knowledge, enhance standardization, improve service and reduce costs.
Related content
Access to resources
Recommend
Expert systems in the marketing organization
By Stone Robert W. Good David J.
Industrial Management & Data Systems, Vol. 95, Iss. 4, 1995-05 ,pp. :