Service management practice-performance model: a focus on training and listening practices

Author: Brannick Teresa   Búrca Séan de   Fynes Brian   Roche Evelyn   Ennis Séan  

Publisher: Emerald Group Publishing Ltd

ISSN: 0309-0590

Source: Journal of European Industrial Training, Vol.26, Iss.8, 2002-11, pp. : 394-403

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Abstract