Customer satisfaction and the marketing-quality interface

By III Edward U. Bond   Fink Ross L.  

The Journal of Business and Industrial Marketing, Vol. 18, Iss. 3, 2003-06 ,pp. : 204-218

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer satisfaction in industrial markets: opening up the concept

By Tikkanen Henrikki   Alajoutsijärvi Kimmo  

The Journal of Business and Industrial Marketing, Vol. 17, Iss. 1, 2002-02 ,pp. : 25-42

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer perceived value: a substitute for satisfaction in business markets?

By Eggert Andreas   Ulaga Wolfgang  

The Journal of Business and Industrial Marketing, Vol. 17, Iss. 2-3, 2002-03 ,pp. : 107-118

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction

By Al-Hawari Mohammed   Ward Tony  

Marketing Intelligence & Planning, Vol. 24, Iss. 2, 2006-02 ,pp. : 127-147

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer satisfaction and profitability: is there a lagged effect?

By Guo Chiquan   Kumar Anand   Jiraporn Pornsit  

Journal of Strategic Marketing, Vol. 12, Iss. 3, 2004-09 ,pp. : 129-144

Routledge Ltd

Access to resources Recommend Favorite