Customer satisfaction in business-to-business marketing: The case of retail organizations and their suppliers

By Schellhase Ralf   Hardock Petra   Ohlwein Martin  

The Journal of Business and Industrial Marketing, Vol. 15, Iss. 2-3, 2000-04 ,pp. : 106-121

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Evolution of strategic sales organizations in business-to-business marketing

By Piercy Nigel F.  

The Journal of Business and Industrial Marketing, Vol. 25, Iss. 5, 2010-01 ,pp. : 349-359

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Business-to-business marketing Service recovery and customer satisfaction issues with ocean shipping lines

By Durvasula Srinivas   Lysonski Steven   Mehta Subhash C  

European Journal of Marketing, Vol. 34, Iss. 3-4, 2000-03 ,pp. : 433-452

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer satisfaction measurement in a business-to-business context: a conceptual framework

By Rossomme Jeanne  

The Journal of Business and Industrial Marketing, Vol. 18, Iss. 2, 2003-03 ,pp. : 179-195

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Does the hierarchical position of the buyer make a difference? The influence of perceived adaptive selling on customer satisfaction and loyalty in a business-to-business context

By Román Sergio   Martín Pedro Juan  

The Journal of Business and Industrial Marketing, Vol. 29, Iss. 5, 2014-05 ,pp. : 364-373

Emerald Group Publishing Ltd

Access to resources Recommend Favorite