Putting the customer second

Author： Burke Ronald J.   Graham James   Smith Frank J.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0954-478X

Source： The TQM Magazine, Vol.17, Iss.1, 2005-02, pp. : 85-91

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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