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Author: Tarí Juan José
Publisher: Emerald Group Publishing Ltd
ISSN: 0954-478X
Source: The TQM Magazine, Vol.17, Iss.2, 2005-04, pp. : 182-194
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By Zairi Mohamed Youssef Mohamed A.
International Journal of Quality & Reliability Management, Vol. 12, Iss. 6, 1995-08 ,pp. :