The concept of fit in services flexibility research: an empirical approach

Author: Verdú-Jover Antonio J.   Lloréns-Montes F. Javier   García-Morales Víctor J.  

Publisher: Emerald Group Publishing Ltd

ISSN: 0956-4233

Source: International Journal of Service Industry Management, Vol.15, Iss.5, 2004-12, pp. : 499-514

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Abstract