Sandwell Homes reduces employee absence by 30 percent: … and boosts productivity, morale and customer service

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Emerald Group Publishing Ltd

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Sales take off at Midlands Co-operative Travel: X-Factor training boosts customer service

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Contact-center training ignites culture change at DRL: Program boosts profitability and standards of service

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Bite-size training boosts customer service at food and beverage retailer: Fun and easy-to-use activities target multi-cultural teams at SSP (UK)

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Training returns DHL Express to the road of exceptional customer service: Blended program delivers complete solution for 10,000 global leaders

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Human Resource Management International Digest, Vol. 21, Iss. 5, 2013-07 ,pp. : 26-29

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