Comparing consumer complaint responses to online and offline environment

Author: Chang Chiao-Chen   Chin Yang-Chieh  

Publisher: Emerald Group Publishing Ltd

ISSN: 1066-2243

Source: Internet Research: Electronic Networking Applications and Policy, Vol.21, Iss.2, 2011-01, pp. : 124-137

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract