Customer Information Quality and Knowledge Management: A Case Study Using Knowledge Cockpit

Author： Hu Jerssica   Huang Kuan-Tsae   Kuse JKazashi   Su Geng-Wen   Wang Ko-Yang  

Publisher： Emerald Group Publishing Ltd

ISSN： 1367-3270

Source： Journal of Knowledge Management, Vol.1, Iss.3, 1997-03, pp. : 225-236

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Customer knowledge management in international project: a case study

By Peng Jian   Lawrence Allan   Koo Tony  

Journal of Technology Management in China, Vol. 4, Iss. 2, 2009-05 ,pp. : 145-157

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The impact of customer knowledge and customer relationship management on service quality

By Tseng Shu-Mei   Wu Pin-Hong  

International Journal of Quality and Service Sciences, Vol. 6, Iss. 1, 2014-03 ,pp. : 77-96

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Case study on knowledge-management gaps

By Lin Chinho   Yeh Jong-Mau   Tseng Shu-Mei  

Journal of Knowledge Management, Vol. 9, Iss. 3, 2005-06 ,pp. : 36-50

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A case study of district leadership using knowledge management for educational change

By Hannay Lynne   Jaafar Sonia Ben   Earl Lorna  

Journal of Organizational Change Management, Vol. 26, Iss. 1, 2013-02 ,pp. : 64-82

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer knowledge management, innovation capability and business performance: a case study of the banking industry

By Taherparvar Nastaran   Esmaeilpour Reza   Dostar Mohammad  

Journal of Knowledge Management, Vol. 18, Iss. 3, 2014-05 ,pp. : 591-610

Emerald Group Publishing Ltd

Access to resources Recommend Favorite