Knowledge management and process performance

Author: Armistead Colin  

Publisher: Emerald Group Publishing Ltd

ISSN: 1367-3270

Source: Journal of Knowledge Management, Vol.3, Iss.2, 1999-02, pp. : 143-157

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Abstract

This paper is concerned with the relevance of knowledge management to operational managers within organisations. The consequences of taking a knowledge-based view of the organisation are examined, with examples drawn from different process types (knowledge-based manufacturing and service).