Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1]

Author： Gebert Henning Geib Malte Kolbe Lutz Brenner Walter

Publisher： Emerald Group Publishing Ltd

ISSN： 1367-3270

Source： Journal of Knowledge Management, Vol.7, Iss.5, 2003-05, pp. : 107-123

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Strategic integration of knowledge management and customer relationship management

By Liew Chor-Beng Anthony

Journal of Knowledge Management, Vol. 12, Iss. 4, 2008-07 ,pp. : 131-146

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The impact of customer knowledge and customer relationship management on service quality

By Tseng Shu-Mei Wu Pin-Hong

International Journal of Quality and Service Sciences, Vol. 6, Iss. 1, 2014-03 ,pp. : 77-96

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Integrating analytical Customer Relationship Management with Customer Relationship Management in organisations

By Ranjan Jayanthi

International Journal of Innovation and Learning, Vol. 8, Iss. 4, 2010-10 ,pp. : 408-426

Inderscience Publishers

Access to resources Recommend Favorite

Design and development of Supply Chain Knowledge Discovery System for Customer Relationship Management

By Lee C.K.M. Lau H.C.W. Kwok S.K. Ho G.T.S.

International Journal of Services Technology and Management, Vol. 14, Iss. 1, 2010-05 ,pp. : 2-16

Inderscience Publishers

Access to resources Recommend Favorite

Customer relationship management for facility managers

By Hoots Mike

Journal of Facilities Management, Vol. 3, Iss. 4, 2005-12 ,pp. : 346-361

Emerald Group Publishing Ltd

Access to resources Recommend Favorite