Customer service, complaints management and regulatory compliance

Author： Terentis Joy   Sander Fabian   Madden Maureen   Stone Merlin   Cox David  

Publisher： Emerald Group Publishing Ltd

ISSN： 1358-1988

Source： Journal of Financial Regulation and Compliance, Vol.10, Iss.1, 2002-03, pp. : 37-54

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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